Terms and Conditions

Upon Thai law all foreigners (including Thai Resident) need to bring passport or copy (digital copy is fine) upon check in for ALL STAYING GUEST. We can not accept Thai Driving License or Embassy Card. Thank you for your cooperation.

 

  • Check-in & Check-out time:
    • Check-In Time: 2.00 p.m. (14:00 HRS)
    • Check-Out Time: 11:30 a.m. (11:30 HRS) *Late check-out: Subject to availability and will be charged accordingly.

 

  • Each bedroom is equipped with either 1 double bed or 2 twin beds and can accommodate:
    • 2 adults + 2 children (0-11 years old), extra rollaway bed* is optional.
    • 2 adults + 3 children (0-11 years old), 1 extra rollaway bed* is required
    • 3 adults, 1 extra rollaway bed is required
    • 3 adults + 1 child (additional room is required)

*Extra rollaway bed and baby cot rental charge:

  • 500 Baht per night per extra bed inclusive of daily breakfast
  • 150 Baht per night per baby cot

 

  • Deposit, credit card guarantee and payment:
    • DEPOSIT for Peak Season ONLY : First night per room will be charge 21 days before arrival. This charge is non refundable
    • Peak Period : Chineses New Year 2024 : February 10th to February 18th 2024. Songkran : April 12th – 16th 2024.
    • Christmas & New Year 18th December 2024 – 2nd January 2025 & 18th December 2025 – 2nd January 2026
    • Credit card is required to guarantee the booking.
    • 100% payment to be made upon arrival at the resort.
    • All rates are inclusive of taxes.
    • We accept only MasterCard/ Visa/American Express and JCB.

 

  • Cancellation policy
    • Normal Season: Room Only & Room With Breakfast Flexible Rate Plans = Cancellation 3 days prior to arrival date no charge. Cancellation after this period or in case of no-show, 100% of booking will be charged.
    • Normal Season: Early Bird & Book Direct & Save Rate Plans = Cancellation 7 days prior to arrival date no charge. Cancellation after this period or in case of no-show, 100% of booking will be charged.
    • Normal Season: Last Minute Rate Plans = Cancellation is not permitted and is non refundable 100% of booking will be charged.
    • Peak Season :  All Rate Plans = (Christmas Eve, New Year , Chinese New Year and Songkran): Cancellation 21 days prior to arrival date no charge. Cancellation after this period or in case of no-show, 100% of the booking will be charged.
    • If needed, please contact us to make a cancellation.

 

  • Office operation hours:
    • Front Office (Reception) Hours: 6:00 a.m. to 10:00 p.m.
    • Reservations: 8:00 a.m. to 5:00 p.m.

 

  • Free Wi-Fi internet available.